PROTECT THE BEACH Mac OS

Created On 01/29/20 04:33 AM - Last Modified 04/29/20 00:41 AM

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  • From the Apple menu, select System Preferences. From the View menu, select Users & Groups (Mac OS X 10.7) or Accounts (Mac OS X 10.6 and earlier). In Mac OS X 10.5 and later, at the bottom of the left panel, click Login Options. In the right panel next to 'Automatic.
  • Mac Operating System Mac OS X Item Weight 3.79 pounds Product Dimensions 7.7 x 1.4 x 7.7 inches Item Dimensions LxWxH 7.7 x 1.4 x 7.7 inches Processor Brand Intel Processor Count 2 Computer Memory Type DDR3 SDRAM Flash Memory Size 256 GB Hard Drive Interface ATA Batteries 1 Lithium ion batteries required.
Symptom
Global Protect Agents installed on a MacOS is having repeated issues with connecting to the Global Protect Gateway. It shows as constantly in the 'Connecting' state with no changes in status. Retrying the connection does not help. After looking into the PanGPA.log and finding the following:
This indicates that the Global Protect Agent cannot reach the Global Protect Service running on the client.
Environment

Protect The Beach Mac Os X


  • Mac OS High Sierra 10.13.
  • Global Protect Agent 5.0 and above.
  • Any PAN-OS.

Cause

MacOS High Sierra 10.13 introduced a new feature that requires user approval before loading newly-installed third-party kernel extensions or KEXTs, for short. When a request is made to load a KEXT that has not been approved, the load request is denied.
NOTE: Approval is automatically granted to third-party KEXTs that were already installed before transitioning to macOS High Sierra.
The KEXT associated with Global Protect has not been approved and so cannot be run. This in turn prevents the Agent from connecting to the service.

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Resolution

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Mac

To resolve this, the KEXT needs to be approved.
When a request is made to load a KEXT that has not been approved, the load request is denied and macOS presents the alert below:

This directs the user to approve the KEXT in System Preferences > Security & Privacy:

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This approval will only be present for 30 minutes after the alert. Until approval, future load attempts will cause the approval UI to reappear but will not trigger another alert.

The approval request should show 'Palo Alto Networks' as the developer. Click 'Allow' and that should give the necessary permissions for Global Protect.


Additional Information
This is only a potential solution for GP connection issues on MacOS. Other OS will operate differently.
Attachments